Privacy Policy

1. Introduction

Ardent Quest Enterprises, Inc. (“Company,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://ardentquest.com or use our services, including SMS/MMS marketing, email marketing, appointment reminders, website tracking tools, and other marketing services (collectively, the “Services”). By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

This Policy is designed to comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), applicable federal privacy laws, and A2P 10DLC messaging regulations. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

—Contact Information: Name, email address, phone number, and company name

—Business Information: Type of business, service area, and operational details

—Communications: Messages, inquiries, and correspondence you send to us

—SMS/MMS Opt-In Data: Mobile phone number and consent records when you opt in to receive text messages

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

—Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs

—Device Information: IP address, browser type, operating system, and device identifiers

—Cookies and Tracking Technologies: See Section 6 for details

2.3 Information from Third Parties

We may receive information about you from third-party partners such as analytics providers, advertising networks, and business data suppliers, which we may combine with information we already have.

3. How We Use Your Information

We use the personal information we collect to:

—Provide, operate, and improve our Services

—Respond to your inquiries and fulfill your requests

—Send you service-related notifications, updates, and appointment reminders via SMS/MMS and email

—Send marketing and promotional communications (where you have consented)

—Analyze usage trends to improve user experience

—Comply with legal obligations and enforce our Terms and Conditions

—Prevent fraud and ensure the security of our Services

SMS/MMS Messaging: When you opt in to receive text messages, we use your mobile number solely to deliver the communications you have consented to. Your opt-in data and mobile phone number will not be sold, rented, or shared with third parties for their own marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We do not share mobile phone numbers, SMS opt in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors who assist us in operating our Services (e.g., cloud hosting, SMS/MMS delivery platforms, CRM software, analytics providers). These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

4.2 Business Transfers

If Ardent Quest Enterprises, Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information where required by law, regulation, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Ardent Quest Enterprises, Inc., our users, or the public.

4.4 Third Party Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.5 With Your Consent

We may share your information with third parties when you have expressly consented to such sharing.

5. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

5.1 Right to Know

You have the right to request that we disclose: the categories and specific pieces of personal information we have collected about you; the categories of sources from which we collected it; our business or commercial purpose for collecting it; and the categories of third parties with whom we share it.

5.2 Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.

5.3 Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

5.4 Right to Opt Out of Sale or Sharing

We do not sell or share your personal information for cross-context behavioral advertising. If this practice ever changes, we will update this Policy and provide a clear “Do Not Sell or Share My Personal Information” link on our homepage.

5.5 Right to Limit Use of Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes beyond those permitted by the CPRA.

5.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a lesser quality of service as a result of exercising these rights.

5.7 How to Exercise Your Rights

To submit a request to exercise your California privacy rights, please contact us at:

Phone: (949) 478-5952

Email: info@ardentquest.com

We will respond to verifiable requests within 45 days. We may need to verify your identity before processing your request.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website and analyze site traffic. Types of cookies we use include:

—Essential Cookies: Required for the website to function properly

—Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)

—Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the Services.

7. SMS/MMS Opt-In Data and A2P 10DLC Compliance

In connection with our SMS/MMS messaging program:

—Your mobile phone number and opt-in consent are collected and stored for the sole purpose of delivering agreed-upon text messages

—This data is never sold, rented, or transferred to third parties for their marketing purposes

—All SMS/MMS campaigns are registered and operated in compliance with A2P 10DLC regulations administered by The Campaign Registry (TCR)

—You may opt out at any time by “Replying STOP to cancel” to any message

—Message and data rates may apply

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it. SMS/MMS opt-in records and consent logs are retained in accordance with TCPA and A2P compliance requirements.

9. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no transmission of data over the internet or electronic storage system can be guaranteed to be 100% secure.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ardent Quest Enterprises, Inc.

Phone: (949) 478-5952

Email: info@ardentquest.com

Address: Costa Mesa, CA 92626